Your selections:
The effect of electronic Word-Of-Mouth (eWOM) language on purchase persuasion
Managing Virtual Rapport on TripAdvisor: Discourse in Hotel Responses to Negative Online Reviews
- Taw, Ly Wen, Paramasivam, Shamala, Libert, Alan, Moskovsky, Christo, Jalaluddin, Ilyana, Darmi, Ramiza
Rapport management in hotel responses to online reviews in Malaysia
- Dwivedi, Yogesh K., Ismagilova, Elvira, Hughes, D. Laurie, Carlson, Jamie, Filieri, Raffaele, Jacobson, Jenna, Jain, Varsha, Karjaluoto, Heikki, Kefi, Hajer, Krishen, Anjala S., Kumar, Vikram, Rahman, Mohammad M., Raman, Ramakrishnan, Rauschnabel, Philipp A., Rowley, Jennifer, Salo, Jari, Tran, Gina A., Wang, Yichuan
Are you sure you would like to clear your session, including search history and login status?